Protect yourself when listing your home on airbnb


Airbnb & insurance: 
top tips to make sure you’re covered 



These days many New Zealanders are turning to accommodation websites like Airbnb, hosting guests in their homes to gain a bit of extra income or assist with their mortgage repayments. Some recent figures from Airbnb show there are around 4,000 listings on the site in Auckland alone*.

Inviting guests into your home brings added risk that something could go wrong, and we encourage our customers to make sure that their house is safe and protected.

If you’re keen to maximise the value of your asset by turning your home or bach into an income-earner, it's important to understand how it will affect your insurance.


1. Airbnb & insurance: 
top tips to make sure you’re covered



Unoccupied homes

If you’re letting out a home that you don’t live in, make sure you’ve told your insurance company that it’s unoccupied. You also need to make sure you’re keeping it tidy and secure in order to maintain your cover. That just means doing simple things like keeping the gardens neat, locking doors and windows, emptying the letterbox, and making sure the house is regularly inspected.


Multi-unit homes

If you’re in a block of flats, an apartment building or a terraced house make sure to check your body corporate arrangement. Most body corporates will hold insurance over your entire complex, but some body corporates don’t allow individual units to let out their homes on a short-term basis.


Protecting your guests

If you’re listing your home on Airbnb or other similar sites, you’re taking on some added liability, so make sure your insurer covers you. For example, in some circumstances, if a guest is injured in your home, you could be required to cover some of the costs of their medical care or compensate their lost income. Vero’s home policies can provide cover for these costs.


2. Prevention is the best cure for protecting your home

Insurance policies don’t cover you for malicious or deliberate damage caused by guests that you’ve invited into your home, so if you’re letting out your home, prevention is the best cure.

Airbnb has lots of safety features to help you protect yourself. The site takes the credit card and profile details of your guests, so you know who they are. You can also check guests’ reviews and make sure you’re only hosting guests with positive feedback ratings or that you’re comfortable with. But there are a few extra steps you can take to make sure you’re even more protected.

Take care with your belongings

Secure all your valuables. Lock jewellery into a safe or other secure location, and don’t leave cash lying around. If you’ve got expensive artwork, it could be worth storing it out of the way – but if you can’t, make sure that it is listed on your insurance policy.

Take a security deposit

Through Airbnb, you can choose to take a security deposit from your guests to cover you in case of minor damage. For example, if your guest breaks a window or smashes some plates, you can take it out of their security deposit – which means you don’t need to make a claim on your policy or pay an excess.

Keeping things ship-shape

When you host guests through Airbnb, make sure your home is safe. One of the best (and easiest) things you can do is install smoke alarms, and regularly check that they’re working.

It’s also a good idea to make sure you don’t have any loose wiring, faulty appliances or dangerous or exposed heaters.


3. Host protection

Some accommodation sites offer guarantees or protection of their own, so it’s a good idea to check what’s available before listing your home.

For example, Airbnb does offer a Host Guarantee to provide protection for damages (in New Zealand the guarantee is for up to NZ$1.3 million), but this doesn’t replace insurance. You can check the Airbnb website here for details of the Host Guarantee.


4. Making a claim

If your Airbnb guests cause any accidental damage, the first step you should take is to check whether the costs are covered under Airbnb’s host guarantees. If they are, it may mean you don’t need to make a claim at all.

If you do claim on your insurance policy, make sure you’re honest at claims time about the circumstances of the claim. If you’ve been hosting, the excess on your claim may be a little more, but the cost of having your claim declined could be far higher.

If any of your guests cause deliberate damage, you’re not likely to be covered by your insurance policy, so if that happens you’ll need to contact Airbnb.

If in doubt, check before you host

If you’re not sure whether or not your insurer covers you when you rent out your home, get in touch with Cartwrights to find out more.

Article Brought to you through Vero and Cartwrights